Dear Foxtel,
I love having an IQ in the house. I’m watching more TV because I’m not being held to ransom by inconvenient broadcast schedules. Honestly, I wish I’d got one earlier. But, after having it a few months, I’ve noticed that there’s a fundamental program with how the IQ records it’s programs.
The problem occurs mainly with live events (for me, it’s NASCAR races on Fox Sports). The problem is, that I’m missing chunks of my recorded races because they run over-time, or the program that was before it has run late. The first time it happened, I wasn’t too worried. But now it’s systemic and becoming something of an irritation. I’m currently watching Sunday night’s Martinsville NASCAR race (which is delayed and edited highlights anyway) and I’m going to miss more than half the race because the live tennis match that was on before it ran over an hour late. It’s doubely irritating because I know the finish was rather good.
Surely, there has to be a way for Foxtel to have tighter control over how the IQ boxes go about recording programs. There has to be a better way than relying on the EPG for the start/stop times. I’m pretty sure that Foxtel can communicate with the boxes remotely. There should be a way to allow them to push “live” program information to the IQs about program start/stop times that could avoid this sort of thing happening. Having the “dumb” EPG system is a bit of a let down for me. I would have assumed that the Foxtel system have the ability to completely embarass the EPG dependant free-to-air systems, like Tivo, that do the exact same thing.
Foxtel, please look into this. I think it’s only fair that you provide a quality service in this area, considering how much you charge just for the privilage of being able to watch your programming at a time that’s more convenient for me.
Kind Regards,
Matthew.
